Help & Support

How Can We
Help You?

Find answers to common questions, or reach our support team directly. We're here 7 days a week.

Live Chat
Chat with our team in real-time
Phone Support
1300 ONE MOB (1300 663 662)
Email Support
support@onemobile.com.au
Social Support
@OneMobileAU on X

Frequently Asked Questions

Browse by category to find the answers you need.

OneMobile offers four plan tiers: Starter ($19/mo, 10GB), Standard ($39/mo, 30GB), Unlimited ($55/mo, Unlimited data), and Global ($75/mo, Unlimited data + unlimited international calls). All plans include unlimited standard calls and SMS within Australia.

Contact Us

Still Need Help?

Our support team is available 7 days a week, 8am–10pm AEST. Send us a message and we'll get back to you within 2 hours during business hours.

Response Time
Within 2 hours during business hours
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Your information is always protected
Multilingual Support
Support available in English, Mandarin, Hindi, and more
All Systems Operational
Telstra Wholesale Network — No outages reported
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